Returns & Exchange
JOY Personal Care products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to firstname.lastname@example.org, within 48 hours of the order delivery. We would require 48-72 hours to revert.
Kindly take picture of the damaged/tampered side of the product or package.
. Please allow us a time period of 10-15 working days to get the payment processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on email@example.com.
- Package has accessories missing.
- Damaged or broken bottles/pack.
- Wrong product delivery.
- Expired product delivery.
In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
Returns will not be accepted if:
- The product is damaged.
- It is without invoice.
- It is with tampered batch number and price
- It is without its original packaging.
Please do not use the item you have raised a complaint about.
If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
- Failure to provide adequate information about the case.
- Failure to provide snapshots of the Invoice, packet and box (if any).
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.