Returns & Exchange

JOY Personal Care products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to, within 48 hours of the order delivery. We would require 48-72 hours to revert.

Kindly take picture of the damaged/tampered side of the product or package.

. Please allow us a time period of 10-15 working days to get the payment processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on

  • Package has accessories missing.
  • Damaged or broken bottles/pack.
  • Wrong product delivery.
  • Expired product delivery.

In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

Returns will not be accepted if:

  • The product is damaged.
  • It is without invoice.
  • It is with tampered batch number and price
  • It is without its original packaging.

Please do not use the item you have raised a complaint about.

If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

  • Failure to provide adequate information about the case.
  • Failure to provide snapshots of the Invoice, packet and box (if any).

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.